At Livery Store, we design every piece—from our No-Wire Bralettes to our Busty-specific styles (32DD-40G)—with your real-life comfort in mind. We understand that sometimes, even with the best intentions, a piece might not feel like “you.” That’s why we’ve created a returns process that’s as thoughtful and supportive as our products.

Our goal is to make your experience seamless, from the moment you browse our Active collection to the day your package arrives. If something isn’t quite right, we’re here to help you find your perfect match.

Our Returns & Exchanges Philosophy

We believe in transparency and ease. Just as we prioritize your privacy, we respect your right to shop with confidence. You have 15 days from the delivery date to initiate a return or exchange for most items.

Important Note: For hygiene and safety reasons, all swimwear (including items from our All Swim, Bikini, and Cover Ups categories) must be returned with the original hygienic liner intact and unworn. Swimwear without the liner cannot be accepted.

The Simple Process: Step-by-Step

Step 1: Initiate Your Request

Within 15 days of receiving your order, please email our support team at [email protected] with the subject line “Return/Exchange Request.” Use the template below to ensure we have all the necessary details to assist you quickly.

Step 2: Prepare Your Package

  • Items must be unworn, unwashed, and in original condition with all tags attached.
  • Include the original packing slip or your order number inside the package.
  • Use a secure shipping method—we recommend one with tracking.

Step 3: Ship to Our Hub

Send your return to our Kansas City hub:

Livery Store Returns
1775 Charter Street
Kansas City, US 66223

Please note: Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

Request Email Template

Copy and paste the template below into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Livery Store Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please insert] Name: [Your Full Name] Email: [Your Email Address] Item(s) for return/exchange: – [Product Name, Size, Color] – [Reason for return/exchange: e.g., Size, Fit, Style] Exchange requested for (if applicable): – [Product Name, Size, Color] I confirm that the item(s) are unworn, unwashed, and have all original tags attached. For swimwear, the hygienic liner is intact. Please provide the next steps and any return authorization details. Thank you, [Your Name]

Refunds & Timelines

Processing Time

Once we receive and inspect your return at our Kansas City hub (typically within 5-10 business days of shipment), we will process your request.

Refund Method & Timing

  • Original Payment Method: Refunds will be issued to the original payment method used during checkout (Visa, MasterCard, JCB, or PayPal).
  • Timeline: Please allow 7-10 business days after we approve your return for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.
  • Store Credit: If you prefer, we can issue store credit via email immediately upon approval.

Exchanges

For exchanges, we will ship the new item once the return is received and approved. Standard or free shipping (for orders over $50) will apply to the new shipment.

Non-Returnable Items

To ensure the health and safety of all our customers, the following items are final sale and cannot be returned or exchanged:

  • Merch & Accessories (unless defective)
  • Bra Bundles that have been unsealed or partially worn
  • Any item without its original tags or in a worn, washed, or altered condition
  • Swimwear without the original, intact hygienic liner

This policy helps us maintain the quality and hygiene standards you expect from Livery Store, especially for intimate apparel.

International Returns

As we “ship joy worldwide” (excluding some remote regions and parts of Asia), international customers are welcome to initiate returns. Please note:

  • You are responsible for any return shipping costs and customs duties.
  • Refunds will be issued in USD to your original payment method.
  • The 15-day return window still applies from your delivery date.

Need Help?

Our customer service team is here to support you—just as we’re here to ensure your perfect fit. Reach out with any questions about returns, exchanges, or finding your size in our Busty or Full Coverage collections.

Email: [email protected]
Mailing Address: Livery Store, 1775 Charter Street, Kansas City, US 66223

We aim to respond to all inquiries within 2 business days.

© Livery Store. All rights reserved.

Your comfort revolution starts here. With warmth, style, and support—always.

— The Livery Store Team

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